Honestly, the percentage of nightmare customers is pretty low, but probability dictates that if one in a thousand is a nutcase, we’ll get a handful of them every month. People who threw their iPhones at their significant other, missed, shattered it, and blamed Apple. People who let their toddlers play with their iPhones at the beach, then find the device seemed salty, sandy, and buggy, and blamed Apple. You wouldn’t believe the self-righteous anger, their sense of feeling aggrieved. They come in wanting to leave scars. Is this an emerging species of road rage? Some ultra-aggressive persona unlocked by temporarily losing constant internet access?
–Tales from the Apple store.