This post has been doing the rounds today, about what it’s like to be a Facebook content moderator, and it’s absolutely damning.
It’s not necessarily even the stuff about the sorts of content moderators are faced with, or the ridiculously inconsistent rules for dealing with it.1 It’s the little indignities of the actual outsourcer, like the underpayment and the ruthless micromanagement of workers. It’s well-known that a lack of autonomy in a workplace causes the kind of stress that’s psychologically damaging, and that that kind of stress is significantly more common in low-wage jobs.2 Compounded with a workplace where people are constantly confronted by traumatic material, and…
- Though they are bad… and also the product of Facebook’s “all things to all people” monopolistic approach to social media, which is a different-but-related issue. [↩]
- High-wage jobs tend to come with a different kind of stress, i.e. one associated with having to deal with complex problems and difficult decisions. This type of stress, while still “stressful” is nonetheless not associated with long-term psychological damage in the way of stress originating from a lack of autonomy. [↩]