Really, freedom of speech is beside the point. Facebook and Twitter want to be the locus of communities, but they seem to blanch at the notion that such communities would want to enforce norms—which, of course, are defined by shared values rather than by the outer limits of the law. Social networks could take a strong and meaningful stand against harassment simply by applying the same sort of standards in their online spaces that we already apply in our public and professional lives. That’s not a radical step; indeed, it’s literally a normal one. Wishing rape or other violence on women or using derogatory slurs, even as “jokes,” would never fly in most workplaces or communities, and those who engaged in such vitriol would be reprimanded or asked to leave. Why shouldn’t that be the response in our online lives?
–Laura Hudson on de-normalising abuse.