So a few years back, Australian airline Qantas ran into some social media trouble with its #qantasluxury hashtag. The resulting fail–I’m sure you can imagine how things went down–is so notorious that it’s taught in business school.
Ironically, business school was exactly where my husband was heading when he sent me the above photos; taken inside one of Qantas’ first class lounges.
For people who don’t know, airlines have tiered flight lounges; when people talk about going, usually they’re referring to the “regular” lounge, available to anyone prepared to shell out the cash to get into it. These lounges are definitely better than the terminal–there’s free food and wine, for one thing, and the toilets and chairs are better–but cheap plonk and olives aren’t usually worth the cost of admission. Even the business class lounge isn’t much; quieter than the plebe lounge, and with staff who call you by name, but otherwise mostly the same.
But above business? Apparently that’s where the real #qantasluxury starts.
(The really fancy lounges, if you’re wondering, aren’t signposted in airports: if you can get into them, you know where to go.)
The reason there’s no prices on that menu? That’s because things are free (well, “included in the price of the ticket”, is the generous explanation). And most of those wines are Langton’s.
Also my husband reports there is “table service coffee” and the staff are “polite”.
Definitely all things I’m going to be thinking about, next time some surly Qantas flight attendant throws me a stale cake and snaps at me to turn my headphones off.
… or perhaps not. Given that we’ve just made a family pact to do all our economy flying with Virgin from now on.